PRIVACY POLICY

Privacy Policy (Australia)

This Privacy Policy describes how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website or purchasing from us, you consent to the terms outlined below.

1. Personal Information We Collect

We may collect personal information when you:

  • Place an order

  • Subscribe to our newsletter

  • Contact our support team

  • Enter promotions or surveys

  • Create an account or interact with our website

The types of information we may collect include:

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Payment and transaction details

  • Order history

  • IP address and browsing behaviour (cookies & analytics)

We do not store complete credit card details — payments are securely processed through trusted third-party payment gateways.

2. How We Use Your Information

We collect and use personal information for purposes including:

  • Processing and delivering orders

  • Customer service and support

  • Communicating updates, promotions, and offers

  • Managing returns, exchanges, and warranties

  • Improving our website and shopping experience

  • Fraud prevention and security

You may opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

3. Sharing Your Information

We do not sell or trade personal information.

We may share data with trusted third-party service providers only when necessary, such as:

  • Payment processors (e.g., PayPal, Stripe, Afterpay)

  • Courier and postal services

  • IT and website hosting providers

  • Marketing and analytics tools

These providers are required to protect your information and use it only for the services we engage them for.

4. Cookies & Website Tracking

Our website uses cookies and analytics tools to:

  • Improve performance and user experience

  • Remember cart information

  • Analyse website traffic trends

You can disable cookies via your browser settings, but some site features may not function as expected.

5. Security & Data Storage

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Information may be stored electronically in secure digital systems with password protection, encryption, and restricted access.

6. Access & Correction

Under Australian law, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information

To make a request, contact us using the details below.

7. Overseas Disclosure

Some service providers may store data outside Australia (for example, cloud hosting platforms).
Where this occurs, we take steps to ensure your information is handled in accordance with the Australian Privacy Principles.

8. Policy Updates

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised update date. Continued use of our services indicates acceptance of any changes.

9. Contact Us

For questions, privacy concerns, or data access requests, please contact:

We aim to respond within a reasonable timeframe.